ASDA Contact: Ways to Reach ASDA for Support and Services

ASDA, one of the UK’s leading supermarket chains, provides various methods for customers to get in touch for support, inquiries, or feedback. Whether you need help with an online order, have a query about a product, or want to speak to customer service, ASDA offers multiple channels to connect with them. Below is an overview of the different ways you can contact ASDA.

Contacting ASDA Customer Service

ASDA prides itself on providing excellent customer service. There are several ways to reach out for assistance, depending on the nature of your query.

By Phone:
ASDA customer service is available via phone. You can call the dedicated customer service helpline for issues related to your store visits, online orders, or account management.
The contact number is: 0800 952 0101
The customer service line is open from Monday to Friday, 8 AM to 10 PM, and on weekends from 9 AM to 6 PM.

In-store Assistance:
If you’re near one of ASDA’s physical stores, you can visit the customer service desk for immediate assistance. Store staff are usually available to help with returns, exchanges, or general inquiries.

Online Support: ASDA Website and Social Media

ASDA Website:
For online inquiries, the ASDA website provides a comprehensive FAQ section and a help page. You can visit their website to find answers to common questions about orders, deliveries, and refunds. The site also includes detailed information on products, services, and any ongoing promotions.
You can access the support page by visiting: www.asda.com/help.

Live Chat Feature:
ASDA also offers a live chat option on their website. This feature enables you to directly chat with a representative to resolve issues in real-time. You can use this feature for product-related inquiries, account questions, or order updates.

Social Media:
ASDA is active on social media platforms like Twitter, Facebook, and Instagram. You can direct message them or tag them in a post for quick responses. They are usually responsive to customer inquiries via these platforms.

Twitter: @asda

Facebook: ASDA UK

Instagram: @asda

ASDA Mobile Customer Support

If you have issues with ASDA Mobile services, such as topping up or managing your account, ASDA Mobile has a dedicated helpline for mobile customers.

ASDA Mobile Support:
You can reach ASDA Mobile customer support at: 0800 030 4237
The line is open from 9 AM to 6 PM, Monday to Friday.

Additionally, for mobile-related inquiries, you can visit the ASDA Mobile website and log into your account for support, managing your account settings, or accessing FAQs.

ASDA’s Accessibility Support

ASDA also provides support for customers with accessibility needs. If you require assistance due to a disability, ASDA has a dedicated service to ensure that your shopping experience is as smooth as possible.

Accessibility Helpline: You can contact ASDA’s accessibility helpline at 0800 952 0101 for any special requests or assistance.

Accessibility Information on the Website: ASDA provides detailed accessibility information on their website, including how to get in-store help and how to use online services for better accessibility.

ASDA Delivery Inquiries

For inquiries related to online orders, deliveries, or delivery tracking, ASDA has dedicated channels to help.

Delivery Support:
You can check the status of your order by visiting the “Track My Order” section of the ASDA website.
For more specific delivery inquiries, contact the delivery support team at 0800 952 0101.

Delivery Times:
ASDA offers flexible delivery times. When ordering online, you can select the most convenient delivery slot for you. For any issues with delivery, customer support is available to assist.

ASDA Returns and Refunds

Returns Process:
ASDA has a clear returns policy for items purchased in-store and online. If you need to return an item, you can visit your local ASDA store, or initiate the return process online. To contact ASDA regarding returns, visit their Returns and Refunds page or call their customer service line.

Refunds:
Refunds are processed once the return is verified. If your refund is delayed, you can contact customer service to inquire about the status. ASDA also offers options for exchanging products.

ASDA Head Office

For corporate inquiries or more detailed issues, you may want to contact ASDA’s head office. The address is:

ASDA House
Great Wilson Street
Leeds, LS11 5AD
United Kingdom

You can also send inquiries by email to:
customer.services@asda.co.uk

Wrapping Up

ASDA provides a wide variety of contact methods to ensure that customers can easily get assistance with any issues or inquiries. Whether you prefer to call, visit a store, use live chat, or reach out through social media, ASDA is committed to offering helpful support across multiple platforms. The customer service team is always ready to help with anything from product information to order updates, and the ASDA Mobile support team ensures your mobile services are hassle-free.

From general support to specific inquiries about delivery, returns, and mobile services, ASDA has made it easy for customers to reach out for help. If you ever find yourself needing assistance, these contact methods are available to ensure that your shopping experience is as smooth as possible.

FAQs

How can I contact ASDA customer service by phone?

You can reach ASDA customer service by calling 0800 952 0101. The line is available from Monday to Friday, 8 AM to 10 PM, and on weekends from 9 AM to 6 PM.

Yes, for ASDA Mobile inquiries, you can call their dedicated helpline at 0800 030 4237. The line is open from 9 AM to 6 PM, Monday to Friday.

Where can I find ASDA’s head office contact details?

ASDA’s head office is located at ASDA House, Great Wilson Street, Leeds, LS11 5AD, UK. For corporate inquiries, you can email customer.services@asda.co.uk.

How can I return an item purchased from ASDA?

You can return items purchased from ASDA in-store or online. Visit the Returns and Refunds page on the ASDA website or call their customer service line for more assistance.

What is the best way to contact ASDA via social media?

You can contact ASDA through their social media accounts on Twitter, Facebook, and Instagram. They are responsive to messages and tags on these platforms.

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